FAQs

Frequently Asked Questions

How quickly will my order be shipped and delivered?
Most orders leave our warehouse within 1–2 business days, and in many cases, they’re dispatched the same day. Occasionally, processing times can be longer due to unexpected delays. On average, deliveries arrive within 4–7 business days. If any product requires a longer delivery window, you’ll find those details clearly stated on its product page. Everstead Outdoors is committed to providing some of the fastest shipping and most responsive service in the industry.

Which forms of payment do you accept?
We accept major credit and debit cards, including Visa, Mastercard, American Express, Discover, as well as digital wallets such as Apple Pay and Google Pay.

What is your return policy?
We offer a 30-Day Money-Back Guarantee on every item. To learn more, please review our complete Return Policy linked at the bottom of this website.

Can I cancel my order?
Absolutely—orders may be canceled for a full refund as long as they haven’t been shipped. If you’d like to cancel, please email us right away at support@eversteadoutdoors.com. Once your order has left our facility, it will fall under our 30-Day Return Policy instead.

What should I do if my order arrives damaged?
When your delivery arrives, please examine the package closely. If you see any damage—even to the outer box—make sure to note it on the delivery slip before signing. If you suspect damage but can’t inspect the contents immediately, write “possible damage” on the receipt. Should you discover any damage after opening the box, email clear photos to support@eversteadoutdoors.com, and we’ll be happy to arrange a replacement or resolve the issue promptly.

How can I place an order?
Ordering online is simple: select your preferred item, click “Add to Cart,” and follow the checkout process to enter your shipping and payment details. To place an order by phone, just call us at (240) 221-5418. You’ll receive an order confirmation email right away, and we’ll begin preparing your shipment.

How will I know when my order ships?
After placing your order, you’ll get a confirmation email that includes your payment and shipping information. Once your order is processed and leaves our warehouse, you’ll receive a second email containing your tracking number. If, for any reason, an item becomes unavailable, we’ll notify you within one business day by email or phone. While we work hard to keep our online inventory accurate, occasionally products can sell out quickly.

Will I receive an order confirmation by email?
Yes—every order generates a confirmation message sent to the email address you provide during checkout. We recommend saving or printing this email for your records. Please double-check that your email address is entered correctly so you don’t miss any updates.

Do you charge sales tax?
We are based in Illinois and only collect sales tax for orders shipping within Illinois. If your order is sent to any other state, no sales tax will be applied, which can result in significant savings.

Can I modify my order after placing it?
Yes—if your order hasn’t shipped, you’re welcome to make changes. Simply contact us at support@eversteadoutdoors.com to request any adjustments. If there’s a price difference, we’ll either issue a refund or send a secure invoice for the balance. For the fastest help with changes or status updates, please email us or call (240) 221-5418.